consumer terms

Our terms

1. These terms

1.1. What these terms cover. These are the terms and conditions on which we supply services to you.

1.2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss the same.

2. Information about us and how to contact us

2.1. Who we are. We are Leechcroft Carpentry Services Limited, a company registered in England and Wales. Our company registration number is 08754428 and our registered office is at 111 Leechcroft Avenue, Swanley, Kent, BR8 8AP. Our registered VAT number is 483 8480 50.

2.2. How to contact us. You can contact us by telephoning Mr Ross Azzopardi at [NUMBER] or by writing to us at contact@leechcroftcarpentry.co.uk.

2.3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

3. Our contact with you

3.1. How we will accept your order. Our acceptance of your order will take place when we email or write to you to accept it, at which point a contract will come into existence between you and us.

3.2. If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the service. This might be because the relevant materials are out of stock, because of unexpected limits on our resources which we could not reasonably plan for or because we are unable to meet a delivery deadline you have specified.

4. Our Services

4.1. Services may vary slightly from images of previous work. The pictures of former client works are for illustrative purposes only, as are any images that you provide to us as inspiration for your order. Although we make every effort to be as accurate as possible, because our Services are bespoke, all sizes, weights, capacities, dimensions and measurements indicated or agreed will have a [5]% tolerance.

4.2. Making sure your measurements are accurate. If we are providing a service based upon measurements that you have given us you are responsible for ensuring that these measurements are correct.

5. Your rights to make changes

If you wish to make a change to the services you have agreed please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the service, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract.

6. Our rights to make changes

6.1. Minor changes to the services. We may amend the services to reflect changes in relevant laws and regulatory requirements, including but not limited to building control and fire safety regulations.

6.2. More significant changes to the services and these terms. In addition, as we informed you during the process of agreeing the extent of the services we are to provide under this agreement, we may make changes to the final product in terms of materials used and techniques employed, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any services paid for but not received.

7. Providing the services

7.1. When we will provide the services. During the order process we will let you know when we will provide the services to you. We will begin the services on the date set out in the Schedule. The estimated completion date for the services is as told to you during the order process.

7.2. We are not responsible for delays outside our control. If our supply of the services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay of more than [28] days you may contact us to end the contract and receive a refund for any services that you have paid for but not received.

7.3. If you do not allow us access to provide services. If you do not allow us access to your property to perform the services as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract and clause [10.2] will apply.

7.4. What will happen if you do not give required information to us. We may need certain information from you so that we can supply the services to you, for example, room dimensions, the location of electrical wiring, pipework or other utilities. If so, this will have been notified to you before you placed your order. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause [10.2] will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

7.5. Reasons we may suspend the supply of services to you. We may have to suspend the supply of services to:

• (a) deal with technical problems or make minor technical changes;
• (b) update the services to reflect changes in relevant laws and regulatory requirements;
• (c) make changes to the services as requested by you or notified by us to you.

7.6. We may suspend supply of the services if you do not pay. If you do not pay us for the services when you are supposed to and you still do not make payment within [7] days of us reminding you that payment is due, we may suspend supply of the services until you have paid us the outstanding amounts. We will contact you in writing to tell you we are suspending supply of services. As well as suspending the services we can also charge you interest on your overdue payments.

8. Your rights to end the contract

81. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (d) below the contract will end immediately and we will refund you in full for any services which have not been provided. The reasons are:

• (a) we have told you about an upcoming change to the services or these terms which you do not agree to;
• (b) there is a risk that supply of the services may be significantly delayed because of events outside our control;
• (c) we have suspended supply of the services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 28 days;
• (d) or you have a legal right to end the contract because of something we have done wrong.

8.2. How long do I have to change my mind? You have until [7] days before the services start date indicated in the Order Summary to change your mind. Any advanced payment and materials costs will be refunded in full.

8.3. Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind, you can still end the contract before it is completed, but you may have to pay us compensation. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for services not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) [25%] of the total services price in addition to reimbursement for any materials already purchased.

9. How to end the contract with us

9.1. Tell us you want to end the contract. To end the contract with us, please let us know in writing using the contact details at clause 2.2.

9.2. How we will refund you. We will refund you the price you paid for the services. However, we may make deductions from the price for cover services already provided, materials already purchased and compensation, as described in this document.

9.3. When your refund will be made. We will make any refunds due to you as soon as possible.

10. Our rights to end the contract

10.1. We may end the contract if you break it. We may end the contract for services at any time by writing to you if:

(a) you do not make any payment to us when it is due and you still do not make payment within [7] days of us reminding you that payment is due;

(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services;

(c) you do not, within a reasonable time, allow us access to your premises to supply the services.

10.2. You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for services we have not provided but we may deduct or charge you [50]% of the total services price as compensation for the net costs we will incur as a result of your breaking the contract in addition to reimbursement for any materials purchased but not used.

11. If there is a problem with the service

11.1. How to tell us about problems. If you have any questions or complaints about the services, please contact us. You must use the contact details set out at clause 2.2.

12. Price and payment

12.1. Where to find the price for the services. The price of the services (which includes VAT) will be the price indicated in the order summary.

12.2. When you must pay and how you must pay. We accept payment with CREDIT CARD / DEBIT CARD / CASH / BANK TRANSFER]. You must make an advance payment of no less than [25]% of the price of the services, before we start providing them. We will invoice you for the balance of the price of the services when we have completed them or we will invoice you weekly until the services are completed if said services are likely to run for a period of more than [2] weeks. You must pay each invoice within [7] calendar days after the date of the invoice.

12.3. We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of [5]% a year above the base lending rate of Barclays Bank Plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

12.4. What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

13. Our responsibility for loss or damage suffered by you

13.1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the consultation process.

13.2. When we are liable for damage to your property. If we are providing services in your property, we will make good any damage to your property caused by us while doing so. We will not be liable for reimbursing costs involved in repairing damage where we have not first been given the opportunity to rectify the same. We are also not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.

13.3. We are not liable for business losses. We only supply the services under this agreement for domestic and private use. If you use the end result for any commercial or business purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

14. Other important terms

14.1. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

14.2. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

14.3. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Services, we can still require you to make the payment at a later date.

14.4. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the Services in the English courts.